Frequently Asked Questions
How long will it take to get me package in?
How long will it take to get my package in?
It depends on where you are. It takes 7-13 business days for orders processed here to arrive. Overseas deliveries may take 14-16 days. Delivery details can be found in your confirmation email.
How many days do I have to return?
Customers may return products within 14 days of receipt. Please note the return conditions listed on our return policy page.
Do you offer free shipping?
Yes, for every order we take on the shipping costs. So you benefit from free shipping.
Is the product of good quality?
We only work with reliable suppliers and ensure that all products meet our quality standards. Not satisfied? Money back.
How do I contact you?
You can reach us at support@aurrelia.com or through our contact form on the website.
We aim to respond within 24 hours.

Premium shipping
Always free shipping including Track & Trace

Customer Service
Within office days, we always respond within 24 hours

Pay safely
Pay safely and quickly with Credit Card